Home Energy, Unified
Reliant Energy – One of America’s leading energy providers
Introducing the home energy super-app
The challenge
Reliant’s customers were installing solar panels, buying EVs and adding smart home devices. They wanted one place to manage all of it. The existing app wasn’t built for that.
They needed their app reimagined as a connected home command centre. Energy, solar, EV, home protection and account management: all in one place.
Why it was brave
Reliant didn’t want a refresh; they wanted us to invent a new product category: the energy super-app. Doing that in 13 weeks, for a client serving 6 million customers, required confidence most agencies wouldn’t attempt.
Our impact
- 4.9 App Store rating from 18,000+ reviews
- 4.7 Google Play rating from 8,800+ reviews
- 6M+ Reliant customers across Texas
Our Expertise
Experience Strategy
UX Design
Design System
One question: does this make energy easier to manage?
How we thought about it
The design had one centre of gravity: the home, not the meter. Every decision was tested against one question: does this make energy easier to manage?
What we did
- Assigned a dedicated design team with flexibility to pivot as Reliant’s priorities evolved
- Defined the UX architecture for a unified home dashboard
- Ran a rapid user research programme generating regular insights that fed directly into design decisions
- Coordinated requirements across Reliant’s business, technical and product stakeholders
- Delivered the full product concept, production-ready designs and detailed development guidelines
How we applied our expertise
The Connected Home Dashboard
The redesigned dashboard shows usage, bill projections, plan details and account management in one customisable space. Customers configure it to surface what matters most.
Solar and EV
For customers with solar and EVs, the app provides dedicated experiences that were previously absent. The solar module tracks production in real time; the EV module manages charging and cost.
The Production Handoff
Every design was production-ready: built within Reliant’s design system and documented with development guidelines. The 13-week programme delivered on time.
Our Impact
4.9 App Store rating from 18,000+ reviews
4.7 Google Play rating from 8,800+ reviews
6M+ Reliant customers across Texas
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Let’s talk
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